Terms & Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Making a Purchase
Making a purchase could not be easier. Just browse our on-line boutique, and add any items that you wish to buy into the shopping cart. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery.

All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.

Availability
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out really quickly, when this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be really frustrating and are working hard to stop this occurring. We will endeavour to deliver goods within a timely manner but goods are subject to availability and some delays are out of our control. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Credit Card Security
At Heritage-Cloth, all online purchases take place safely, using the latest internet security technology to protect our customers. We encrypt your entire order process to ensure your purchases with us are private and protected as they travel to us via the internet. We accept orders only from Web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this and the additional level of encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

Payment
Your payment details are taken by either PayPal or Google Checkout whose systems are totally secure. We do not ever ask for, see or in any way store your credit or debit card details. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. Once your card or account has been debited, your order will be dispatched.

Content
Although Heritage-Cloth will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.

Pricing
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. (Errors and Omissions accepted).

All prices are shown in pounds sterling and are inclusive of VAT.

Customer Service
Please contact us if we can be of any assistance.  E-mail info@heritage-cloth.com or phone +44(0)7739 049 328 between 9am and 6pm Monday- Friday.

Complaints
At Heritage-Cloth we are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer service. Please direct your comments to Customer Service as above.